SEND HAD A GREAT DAY ON THE JOB? Encourage your client to submit a Kudo by: Kudos@FlaggerForce.com KUDOS! To: CC: Subject: HAD A GREAT WORK EXPERIENCE? Submit your own Kudo by email! CALLING THE OFFICE Encourage your clients after a great work day to call the office with their comments on how the day went by saying, “Thanks for working with us today! We hope you felt safe and focused on the job. If you have any comments about how our crew performed, feel free to call our office.” PHONE YOU’RE MAKING US BLUSH KUDOS 10 | KUDOS TABLET SUBMITTING AN EMAIL Clients can also send their positive feedback to Kudos@FlaggerForce.com. At the end of a great day, remind them with, “It was a great day today! My crew and I look forward to watching your backs again. Feel free to send an email about your experience with us to Kudos@FlaggerForce.com.” EMAIL LEAVING A COMMENT ON THE TABLET When handing your client the tablet to sign, point out the comments section and say, “Thank you for a great day! We look forward to keeping you and your crew safe in the future. Feel free to leave a comment in this field about your experience with us today.” It’s easy to show your appreciation! Email your acknowledgments to Kudos@FlaggerForce.com from the public: “!” As a consultant inspector, I work with a lot of various construction professionals. Whenever I get to work with Flagger Force it is wonderful and recently, I have had the pleasure to work with Ryan Filak. He was very professional, detail oriented, and always seemed in control of the work zone. I respect him for his dedication and hard work. — Steven Groff, consultant inspector, PennDOT Big thank you to Monica Ruff and Kevin Davis Jr. for helping with a lane closure the past two days. Flagger Force is a great partner that helps us get the job done! — Ameritree Experts I would like to recognize Teresa Scott for her helpful can-do attitude whenever I call Flagger Force. I understand how hard and fast-paced her job must be, so I appreciate her kindness and timely responses. I am thankful to work with her. — Zach Nelson, supervisor, Decisive Communications In all my years working in this industry, I have never seen someone as hungry for success as Anthony Sumter. He is professional, helpful, and explains things in a way that can be understood by someone outside of Flagger Force. — Ed Nilan, lineman, PECO Alan Browne was extremely helpful on the job site today. His focus on safety let our crew concentrate on the job at hand. — Mike Dellostretto, foreman, Benchmark Site Development, LLC While working in tough conditions, including inclement weather and dealing with frustrated motorists, Tobias Cooley made it easier for our community to deal with all the construction going on. He has the perfect personality for such a difficult job. — LeeAnna McGinn, motorist The crew consisting of Julie Daversa, Raymond Ausby, and Robert Heckard was excellent. Their efficiency and professionalism impressed me. Keep up the great work! — Tom Nelson, foreman, Lamberts Cable Splicing Nicole Good and Laura Walter provided a great service for our crew today. Thank you for all your hard work and dedication to safety. — Mike Moser, foreman, UGI—West Region Anthony Weller should receive recognition for his work today. After finishing his assignment, he came to another site where he stepped in so that the crew could take breaks. He then stayed on site well after his job was completed. — Steve Siar, foreman, Carr Duff When Mary Biedka and Michael Eckerman arrive on our site, they are prepared and ready to go. We appreciate being able to start our job on time thanks to these folks. — Jeff Farrar, foreman, American Electrical Testing Co., Inc. During my commute today, I saw Hakim Allah safely pause what he was doing to help a blind woman cross the road. This was such a kind gesture that I had to share. Keep up the great work, Hakim! — Motorist Scott Kessler made our crews feel safe in the work zone today. I appreciate how he checked in with me to see if there was anything else he could be doing for us. — Kirby Kitner, owner, Kirby Kitner Excavating Kevin Gendraw did a great job today. Thank you for keeping us safe. We look forward to using Flagger Force again. — Scott Ochs, foreman, Advanced Fiber Technologies Denise Gangloff has always worked with us to fill our orders in a timely manner. She is very helpful on the phone and is a pleasure to talk to. — Tom Johnson, general foreman, PPL from our crew: “!” I always smile when I get Jordan Hykes on the phone from the OSC. His patience and kind words make me feel appreciated and heard. — Ivy Walls, crew member, Flagger Force I want to extend a KUDOS to Debbie Minall for all her hard work with Delta Utility Services. She has taken ownership to make sure their account is billed correctly, and timely resolution of any concerns is provided. This has not gone unnoticed by the client, which is why Delta contacts Debbie for any finance questions. Thank you for your efforts! — Peter Manning, senior account manager, Flagger Force Mistakes happen, and it is all about how we react to them. The crew of Jerome Cross, Brandon Krien, and Jamal Scrubb performed incredible customer service after realizing equipment was missing. By retrieving the needed equipment and talking the situation through with the client, they showed true teamwork when it was needed most. — Carla Castro, client specialist, Flagger Force I want to recognize Terrance Kelly for going above and beyond today. He assisted a crew by replacing a VMS board. Because of his hard work, the work zone had the proper equipment to perform safe traffic control. — Zachary Bicknell, advanced crew leader, Flagger Force Heather Wood responds quickly, communicates well, and is a pleasure to work with. — David Savage, operations services center manager, Flagger Force It is so helpful to have a resource and mentor like Eugene Bougher to look to when I need help or have a question. Thank you for being such a great source of information. — Andre Brown, crew member, Flagger Force Everette Thomas went above and beyond when he was asked to bring a PLT from our Virginia facility to the Maryland facility. Not only did he successfully drop off the PLT, he also ran out specialty signs to a job site near the facility. — Chris Crandall, warehouse coordinator, Flagger Force Eric Borst displays the kind of leadership that commands respect. He has such a positive attitude no matter what situation he finds himself in. — Teresa Scott, client specialist, Flagger Force I traveled out of town with Teri Nolt last week. She took me under her wing and shared her knowledge, eased my anxiety, and kept everyone safe. Thank you, Teri, for going above and beyond. — Jean Biedka, crew member, Flagger Force Angela Langham and Jera Benito were on their “A-game” today. They were an awesome crew to have and helped run the job site with no problems. — Brenan Hill, crew leader, Flagger Force Thank you, Samantha Swoger, for your willingness to answer all of my questions. Being new is never easy, but Samantha never put me down and welcomed all my questions and concerns—encouraging me to ask more questions. — Kayla Patton, crew member, Flagger Force Robert Henry is a quick learner and his positive attitude is contagious out in the field. He always goes above and beyond what he is asked to do and because of that, I have so much trust and respect for his work. — Ariel Arroyo, advanced crew leader, Flagger Force The last two weeks would have been a disaster without the help of Lindsay Rothwell. On her way to another job, she stopped at my site to give everyone breaks. I appreciate her hard work and dedication to her fellow employees. — Dawn Burdett, crew leader, Flagger Force Team work is essential when working at Flagger Force and Kenyotta Dash is a great example of the dedication we see every day. He drove his personal vehicle 124 miles to help on a job site. — Denise Gangloff, client operations specialist, Flagger Force Thank you, Ernest Robinson, for always being so professional and flexible. Your leadership shines through. KUDOS to you! — Teresa Scott, client specialist, Flagger Force