b'Q. DALE We put a heavy emphasis onQ. NATALIE OSHA respiratory medicalwhose work was impacted. We continuedQ.COVID ROUNDTABLE (CONTINUED)WHAT WAS CAN YOU SHAREHOW DO YOU SEE education for our employees regardingclearances and respirator fit testing hasto pay our 13 field employees anTHE BIGGEST COVID-19 for on-the-job and off-the-job. THINGS ABOUTbeen the number one concern and needadditional $1,000 each in their THIS PANDEMICWe wanted to have better-informedcoming from companies. We provided bi-weekly pay through May 31, 2020. We CHALLENGE employees so they had lower anxiety andYOUR TEAM a team of technicians to perform over appreciated the additional risk that frontIMPACTINGFOR YOUR stress levels. Video updates also allowedOR COMPANY 200 OSHA respirator fit tests to a local line employees experienced while othersINDUSTRYus to control the communication, answergovernment entity and for several worked from home.COMPANY DURING concerns, and give some updates onTHAT INSPIRED healthcare facilities. Our technicians hadSAFETY CULTURES BETH There is a dramatic change in the THIS CRISIS? where we stood, how we made decisions,YOU DURING to be in full hazmat protective gear, butway patients and staff can move aroundIN THE NEXTand where we are headed.THIS PANDEMIC? they still jumped in without hesitation. the facilities. Plus, we have worked 612 MONTHS? SHARON In addition to policy changesJEFFREY I was inspired by how the VTCAcollaboratively with hospitals that would and/or updates, we shared resource responded to thisimmediately settingusually be seen as competitors to meet information on our employee assistanceSHARON Disinfectant and hand sanitizer up a senior leadership team, establishingthe needs of the community. BETH I believe the screenings willprogram and telehealth options throughsolutions were in high demand with corporate practices, assuming a degreeBOB As a risk consultant, 7085% of mycontinue. There will be alternative work our medical plans; videos on how to makeWe shifted to a estimated delivery dates up to eight orof seriousness, and being deliberate. Iwork was done in-person. I would spendmethods, and more people will continue masks from household material and how100%more weeks. Our inventory would not was also inspired by how our membersfour to six hours per day traveling. Today,to work from home. There will be less social distancing works; video messagessustain us during this pandemic. One responded. It required companies to beIm finding that through technology andinternational travel and a continued from our president, Jack Sanford; visualof our assistant project managers, progressive and serious to protect thevirtual service strategies, Ive been able toincrease in the use of video conferences. Andrew Cox, found a supply store with health and safety of their employees andWe have learned to do more with less.images relating to social distancing andREMOTEconcentrated Lysol disinfecting solutionthe continuity of their business. remain connected with far more clients wearing facial coverings; and a video fromWORKFORCEand spray bottles. His quick thinking andQ. and support their needs remotely. BOB I have seen a drastic improvement a construction worker who wrote a poemactions translated into greater safety onin the overall safety culture of companies. called Dirt Digger speaking to the NATALIE It has changed everything inessential work of construction workers in seven days. our job sites. Understanding the our daily operations. I think we have allExecutive, senior leadership, andmanagement teams are much moreacross the country. The upcoming importance of disinfecting shared HOW learned the importance of personal engaged when communicating about challenge we are facing is returning equipment and vehicles, he and his protective equipment, or PPE. It has office employees to the workspace wife (who was home from her teaching HAS THIS been extremely difficult to source masks,safety to their employees.position), began to mix and bottle theDALE For our team (safety equipment and are currently creating plans for a solution. It was an example of how ourCRISIS gowns, and sanitizer. Preparedness in manufacturing and safety training),safe return.the future will consist of minimumNATALIE We had to provide a safe employees actively seek opportunities toCHANGED PPE stockpiles.occupational safety is already established ADAM We are a $100 million revenue environment for patients, our staff, andgo above and beyond. Were proud to haveand is part of the normal practices. For homebuilding company with 100 homesour providers, and still maintain a fullysuch a great team member! THE WAY JEFFREY You have to be ready for any those who work in environments where operational occupational medicine clinic.situation. If you dont have a crisis plan, now under construction in Prince William,I dont think anyone can say they wereADAM Our leadership team reacted YOU WORK? you need to have one. We believed that safety is not as prevalent, these newStafford, Spotsylvania, and Louisa quickly. We created a coronavirus taskhabits and procedures may be morecounties as well as in Waynesboro, 100% prepared for this type of a pandemic.a long time ago and had a crisis difficult to adopt or enforce.Virginia. Schedules were a challenge, butOur clinical guidance and preparednessforce that began meeting daily on SHARON This pandemic taught us, verycommunications plan in hand prior to the within a week of the quarantine orders, from our medical director, Dr. Lauer, March 10. By March 13, just three daysquickly, that we shouldnt bet againstpandemicVTCA was ready to act andNATALIE I see the safety industry inwe had adjusted our 117-day constructionstarted before COVID-19 hit the later, the team had already made sureourselves. As we navigated each step, wereact to this situation. We were able togeneral taking on a larger role inschedules and added 20 days. This wasUnited States. employees were no longer interacting withalso learned that we had processes andrespond quickly and nimbly and put allemergency and disaster planning. The to ensure that we did not have more thanone another in the same spaces, and wetechnology in place that served as a solidof these things in place, realizing that wetraffic industry will remain challengedone trade partner company working inJEFFREY Our biggest challenge was closed our office and our model homes. Ifoundation to move forward. We continuehad things we had to do as a companywith accepting cash toll payments andany home at any one time. to convince the governor that am proud of how we immediately took to re-adjust and re-invent as new to protect VTCA, to keep VTCA running,adhering to social distancing ontransportation/construction was anaction to keep field leaders, trade guidelines or information are presented.and things we had to do on behalf of ourroad construction.BETH Not only did we need to rescheduleessential business. Virginia was able topartners, and customers safe. This has been a total team effort and thusmembers to keep our members working or postpone over 500 surgeries, but weengage in dialog with Gov. Ralph Northamfar, pretty seamless. I say this lookingand working safely.also needed to have a long-term plan, aas to why transportation and constructionBETH I have been so proud of theplan for recovery, and continue to are essential, and he agreed. Unlike somecompany and staff I work with and theirback, but I still remember the angst and adjust daily.other states, we have been able to keepability to adapt to this situation. worry during each step as each policy, working throughout the pandemic.procedure, and employee communication BOB We shifted to a 100% remote DALE It is said that in tough times was created as we knew the burden was workforce in seven days. We deployed ourpeoples (and companies) characters areand still is on us to keep our employees,We appreciated the ADDITIONAL RISKcomprehensive business continuity planrevealedour people that worked fromtheir families, and our communities safe. before the pandemic, which helped thehome supported our field teams. TheyADAM We decided in mid-March to paythat FRONT LINE EMPLOYEESorganization adjust rather quickly. even sent cards, letters, and videos to their fellow employees on the front lineseach of our employees an extra $1,000,experienced while others worked from home.serving our customers. which we felt would ease their minds EIGHT as many experienced family members'