SEND HAD A GREAT DAY ON THE JOB? Encourage your client to submit a Kudo by: Kudos@FlaggerForce.com KUDOS! To: CC: Subject: HAD A GREAT WORK EXPERIENCE? Submit your own Kudo by email! CALLING THE OFFICE Encourage your clients after a great work day to call the office with their comments on how the day went by saying, “Thanks for working with us today! We hope you felt safe and focused on the job. If you have any comments about how our crew performed, feel free to call our office.” PHONE YOU’RE MAKING US BLUSH KUDOS 10 | KUDOS TABLET SUBMITTING AN EMAIL Clients can also send their positive feedback to Kudos@FlaggerForce.com. At the end of a great day, remind them with, “It was a great day today! My crew and I look forward to watching your backs again. Feel free to send an email about your experience with us to Kudos@FlaggerForce.com.” EMAIL LEAVING A COMMENT ON THE TABLET When handing your client the tablet to sign, point out the comments section and say, “Thank you for a great day! We look forward to keeping you and your crew safe in the future. Feel free to leave a comment in this field about your experience with us today.” It’s easy to show your appreciation! Email your acknowledgments to Kudos@FlaggerForce.com from the public: “!” from our crew: “!” The crew of Michael Walker, Kaishia Ortiz, and Hugo DeMarco were so professional and focused. Michael even pointed out a sparking switch that turned out to be a bad switch. Flagger Force really is safety driven! — Scott Katra, lineleader, PPL I am very impressed with the work of Jasper Mclntyre and Thomas Lane this week. They continue to prove their professionalism with each job. — Tim Stitt, inspector, Peoples Natural Gas I always appreciate seeing Flagger Force helping at the Catfish Triathlon on City Island. This was my third year and I always make it a point to say “Thank you, Flagger Force!” when I pass your employees on my bike, and I always get a smile back. — Lea Nadler, biker Three words that describe Chaad Terry Sr. are helpful, gracious, and kind. He was a pleasure to work with and is a great reflection of the quality customer service that Flagger Force provides. — Thomas Karcher, Miller Bros. I was very impressed with the crew of Sharon Thomas, Craig Johnson, Daquan Butler, and Harry Collic the past two days. They dealt with a very complex setup and performed an extremely professional work zone. — Todd Currey, foreman, Currey’s Brush Removal, LLC Thank you, Steve Lincoln Sr., for your safe driving and courtesy on the road today. It is great to see Flagger Force making safety a priority. — Motorist This week Terry Wrubleski and Alex Crowley performed very well on our job site. They impressed us with their work ethic and skills. We look forward to working with Flagger Force next week! — Bob Rush, foreman, Keystone Clearwater Solutions The crew of Eric Prisk and Jose Lopez were a great team. They were very attentive to the project and to what was needed to get it done. — Leon Clapper, owner, Leon Clapper, Inc. Today, I was passing through a work zone where Amissa Jones was flagging. She was alert, patient, and helped move traffic along smoothly. Keep up the great work, Amissa! — Motorist Israel Roman and Bruce Plewinski have been working together on our crew for a year now and they have gone above and beyond our expectations. Their dedication to safety, dependability, and overall workmanship has allowed our crew to focus on the job and feel safe in the work zone. — Josh Bowen, foreman, M.J. Electric I want to send a KUDOS to Joy Hurley. She did an outstanding job setting up and maintaining a safe work zone. Thanks again for all the help. — Ron Walker, foreman, Baltimore Gas & Electric As I was driving to my destination, I found myself getting lost. I was so frustrated until I saw the Flagger Force truck with the yellow lights. I pulled up to the truck and asked Scott Metcalf for directions. He used his phone to show me where I had to go. Because of him, I was able to get to my location safely. Thank you, Scott, and keep up the great work! — Motorist Kevin Gendraw did a great job today. Thank you for keeping us safe. We look forward to using Flagger Force again. — Scott Ochs, foreman, Advanced Fiber Technologies Scott Kessler made our crews feel safe in the work zone today. I appreciated how he checked in with me to see if there was anything else he could be doing for us. That meant a lot. —Kirby Kitner, owner, Kirby Kitner Excavating The flexibility of the crew consisting on Iquil Iruck, Wilbur Chester, Sharron Queen, and Shareef Hatchett made our job so much easier. Plans change at a moment’s notice in this industry and to have a crew that can mobilize and take action like that is worth so much! — Robert Galyon, general foreman, InfraSource With the help of David Smith and the ITZ app, I was able to find work in less than 10 minutes! — Jonas Anderson, Flagger Force crew member Martin Hall is always ready to work, has excellent work ethic, is eager to learn, and is interactive with his clients and coworkers. His professionalism never goes unnoticed by leaders or clients. He is a great asset to the company! — Charles Brohm, Flagger Force advanced crew leader Anthony Polito made me feel confident when setting up my job site. He has excellent communication skills with clients and his fellow coworkers. — Kristy McClellan, Flagger Force crew member Employees like Darryl Walston build up the company with dedication and passion for safety driven work. I have worked with Darryl all week and he is humble and hardworking, a true inspiration to all of us. — Leslie Howard, Flagger Force advanced crew leader Today, I joined Andrew Burgos on an open job. Even after a full night of work and a 90-minute car ride, Andrew showed up ready to go with no complaints. He embodied all the qualities of a leader. — Ronald Smallwood, Flagger Force field specialist We have great people supporting us in the office like Karen Lash. She assisted me with some questions I had so I could provide great service for the client. At Flagger Force, it is all about teamwork, and Karen is a great team player. — Shawn Owens, Flagger Force crew member Marva Walker made my work run very smooth today. She strives to create a fun but professional environment that I am excited to work in. — Tiffany Smith-Rochester, Flagger Force crew member I was struggling on a job and needed help. After a 19-hour shift, Michael Gibson happily came and saved the day without one complaint the whole time. I appreciate his hard work and dedication to this company. — Tabitha Meador, Flagger Force advanced crew leader Kudos to the crew of William Presley, Miranda Heltman, Matthew Oyster, Christopher Lash, Robert Fye, Delano Haines, and Christie Bausinger. Today they showed great teamwork by checking on each other in the heat, making sure everyone had enough breaks, and communicated well on the radios. Keep up the great work everyone! — Jason Goss, Flagger Force area supervisor Today Harold Kemp and Dwane Stokes impressed me with their work performance. Harold’s visual and communication skills are the greatest example of what makes Flagger Force a safety driven company. Dwane displayed advanced leadership skills by making sure that he was safe first, so he could keep the client, the public, and his coworkers safe. Keep up the great work gentlemen! — Shawn Owens, Flagger Force crew member Huge Kudos to my coworker, Tasha White. We had a hectic day today and she maintained her focus and helped a crew leader work through a difficult setup. She took the time to provide comfort and direction that was extremely helpful. — Robert Ortolano, Flagger Force field operations support specialist Audrey Hess was great to work with today. She was knowledgeable and showed me a lot of things that I can use in my daily role. I appreciate her guidance. — Kevin Gendraw, Flagger Force crew member Our warehouse coordinator, Joseph Flaxcomb, is a great guy. He is courteous, friendly, and helpful. I would like to recognize him for his hard work. — Vickie Smith, Flagger Force crew leader Tevin Roberson was able to support our job lead with a typical he was not familiar with. He showed leadership and had the available resources to help when others were in need. — JoAnn Poe, Flagger Force crew leader Maria Voytek has been dependable and a hard worker. Your dedication is appreciated! — Beth Matriccino, Flagger Force administrative assistant