SEND HAD A GREAT DAY ON THE JOB? Encourage your client to submit a Kudo by: Kudos@FlaggerForce.com KUDOS! To: CC: Subject: HAD A GREAT WORK EXPERIENCE? Submit your own Kudo by email! CALLING THE OFFICE Encourage your clients after a great work day to call the office with their comments on how the day went by saying, “Thanks for working with us today! We hope you felt safe and focused on the job. If you have any comments about how our crew performed, feel free to call our office.” PHONE YOU’RE MAKING US BLUSH KUDOS 10 | KUDOS TABLET SUBMITTING AN EMAIL Clients can also send their positive feedback to Kudos@FlaggerForce.com. At the end of a great day, remind them with, “It was a great day today! My crew and I look forward to watching your backs again. Feel free to send an email about your experience with us to Kudos@FlaggerForce.com.” EMAIL LEAVING A COMMENT ON THE TABLET When handing your client the tablet to sign, point out the comments section and say, “Thank you for a great day! We look forward to keeping you and your crew safe in the future. Feel free to leave a comment in this field about your experience with us today.” It’s easy to show your appreciation! Email your acknowledgments to Kudos@FlaggerForce.com from the public: “!” from our crew: “!” Stacia Petrillo was driving her Flagger Force truck behind me when I was suddenly hit by a car that ran a red light. She immediately jumped out of her truck and came to assist me, dialing 911 on the way. She tended to me offering water and helped me calm down by talking to me until the police and ambulance arrived. I am so grateful that she was there! — Lisa Welsh, motorist I was very impressed with the crew of Brian Hare, James Green, Paul Foster, John Tarasovich, Rebecca Raisor, Cody Williams, Jacob Wolfe, and Frankie Young. They did a great job all week setting up in a safe and timely manner. They made my job much easier because of how quick and thorough they were with their setup. — Chawn Brossette, Eco Powerline When I reached out to our crew to see how the job went, the first thing they said was, “Mufasa Ayers was awesome.” They truly felt safe with him there. Thank you for all that you do to keep us safe and for taking care of our crew. — Jim Aiken, caller, Nave Newell Inc. I was extremely pleased with how accurately and quickly Paul Burnette, Tina Freeman, Stephen Naughton, and Jamil Baker set up the work zone. I was confident completing our job in their work zone. — Donnie Hoffert, foreman, Brubacher Excavating The crew of Anthony Raymond, Lawrence Moore, Maurice Kelly, and Lionell Atkinson did a very good job managing a very challenging intersection. They communicated well and worked well with our crew. — Ulysses Smith Jr., senior safety specialist, BGE It was extremely cold today with snow squalls, high winds and temperatures in the lower 20s. I wanted to thank Nahumi Orantes and Jacquelynn Robinson for their hard work even with the inclement weather. — Gerhard Henricksen, Verizon I am very impressed with the work that David Anderson, Tobias Cooley, and Donnell Norris carried out this week. I will definitely give Flagger Force a call the next time I need traffic control services. — Rory Rick, foreman, JETCO The crew of Jacob Flowers, Mark Gray, and David Anderson were in full control of the work zone this week. Their setup was efficient and safe, which made everything run smoothly and let us focus on our job. The job was complicated at times because we were working on both sides of the road, but this crew was able to adapt flawlessly. — Tim Stitt, pipeline inspector, Peoples Natural Gas I had the pleasure of working with Kristie Artim and Andrew Arnold this week. They took direction well and acted independently. I appreciated their helpful attitude on site and look forward to working with Flagger Force again in the future. — Hunter Uplinger, foreman, Bill Lefever Excavating, Inc. I have worked with the crew of Rayquane Taylor, William Moses, Arnold Mondowney, Kasi Copeland, and Edward Ravenell for a few weeks now and they continue to impress me with their hard work and dedication to keeping everyone safe. — Randy Davis, foreman, BGE Gas Division Christian Armstead provided exceptional customer service and really listened to me. She went above and beyond to meet my needs. — Mike D’Alonzo, ANS Services LLC KUDOS to James Johnson for a job well done. His work ethic was an inspiration and, as the client, it makes me feel safe knowing his standards of quality were so high. — Carl Nunn, foreman, PECO-North Wales I wanted to give a big shout out to Katelynn Straub. She answered all my questions graciously, had excellent communication skills, and was knowledgeable about the job. I’m not used to night jobs as I don’t do them very often, but Katelynn was so confident in not only her job but in me as well. She is the epitome of a leader and she inspired me to be a better one today. — Brooke Straub, advanced crew leader, Flagger Force Today Christopher Lash went above and beyond to do a perfect arrow panel setup on a difficult road. He kept me in the loop the whole time, teaching me as he went. We worked as a team to keep each other and the client safe. — Brandi Kantz, crew leader, Flagger Force Jasmine Irving and Ryan Woods are always prepared to work. I appreciate their passion to get the job done safely. Great teamwork! — Ronald Garrett, advanced crew leader, Flagger Force I had the pleasure of working with Richard McGill on an emergency job today. I am fresh out of the crew leader class and was a bit nervous. Richard treated me with respect and helped me work through those nerves so we could produce a safe and quality work zone. — Brandi Kantz, crew leader, Flagger Force Geoff Bilbow is a hard worker who is eager to learn a lot about this company. He is going to make a great crew leader one day. — Leslie Howard, advanced crew leader, Flagger Force Jacqueline McVey’s personality and attitude toward other employees was so inspiring. I have never been spoken to so politely. She is quick to solve any problems she is faced with and is on top of ensuring we have the equipment we need to set up a proper work zone. I respect her for giving advice, explaining her answers, and listening to what we have to say. — Catherine Petrucci, crew leader, Flagger Force Michael Nichols has been responsive, approachable, knowledgeable, and extremely professional. He is a huge asset to our organization! — Michele John-Posteraro, employee specialist, Flagger Force Rodger Keaveney often brings snacks to the eastern PA facility. Today was Valentine’s Day and he showed up to the facility with hearts and goodies for each one of us. Thank you for all that you do, Rodger. We truly appreciate you! — Dawn Hoch, office administrator, Flagger Force Huge KUDO to Sean Marpoe, Richard Wagner, and Dawn Smith for their swift effort to fulfill emergency orders this week. They maintained great communication with the client throughout the process and they worked flawlessly as a team. Keep up the great work! — Peter Manning, Virginia account manager, Flagger Force Thank you, Jordan Washington, for your outstanding support on my job this week. Jordan helped my partner and I find proper escape routes and set up a complex work zone set up. With Jordan’s experience and support, my crew and I were able to complete this assignment with confidence. — Daniel Guth, crew leader, Flagger Force Lisa Burgard, Eliza Furhman, and Timothy LaTulippe had a great attitude out on the job today. Even with constant rain and cold weather, they maintained the safety of the site. — Johnny Viera, area supervisor, Flagger Force KUDOS to Kevin Davis Jr., Kevin Smith, and Kenneth Butler for all their hard work this past week. They caught on to the complicated set up quickly, asked questions to improve on their work, and they all have aspirations to work their way up. I enjoyed every second of working with them. — Chris Meador, advanced crew leader, Flagger Force I had the opportunity to work with Shawnna Greer today. She truly embodies our VVM and inspires everyone that she works with to stay safe and keep quality at a high standard. — Michele Meadville, advanced crew leader, Flagger Force I was having major stomach pains while on the job today. Jesus Rosario worked to find someone to cover for me so I could go to the emergency room. He went above and beyond for me so that I could take care of myself. — Eliza Furhman, crew member, Flagger Force