Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12T E T A L K CLIENT RELATIONSHIPS Setting the Scene: Your client for the day has just started to use Flagger Force and has not had much experience with our crews. The client’s crew is performing a series of utility pole upgrades on a rural road. The client insists that the work at each pole will take no longer than 15 minutes. To save time, the client doesn’t want to set up a work zone and requests that you “just throw down some cones around our truck so we can get the job done faster.” The client is impatient and wants to get the job done the fastest way possible. What do you do? You explain to the client that you have to follow the correct standards and procedures to keep them safe. You can also offer to show them the actual state traffic control standards. As an example, respectfully remind the client of the standard procedures their crews must use every time they work on energized lines. If the client still protests, call your Field Supervisor and Point of Contact (POC) to help resolve the issue. In the long run, our clients value safety and will respect you for following safety standards. TAILGATE TALK | 3