b'Photo depicts violations of our visitor policy. COMMUNICATING TO A JOURNALIST/MEDIAWe are always honored when a member of the media sees Flagger Force as the go-to expert about traffic control, Photo depicts violations of our visitor policy.transportation, etc.; however, when you are approached by a journalist who may want a quote and/or photo for their use in an COMMUNICATING TO A MOTORIST active work zone story:When you are approached by non-work zone related personnel,A.We recommend you give the following response: Thank you including pedestrians, solicitors, and/or motorists, its importantfor the opportunity to speak with you. Unfortunately, I am to stay calm. Thats part of keeping everyone safe and ouractively performing my duties and I cannot assist you at this communities moving. Try this:time. I recommend you contact our corporate officeour communications department will be able to assist you. A.First, introduce yourself. (Hello, my name isand I am withB.If they continue to push for a quote, remain calm and Flagger Force.) friendly. They are just trying to do their job, as are you. B.Keep it friendlyask them for their name. (Its nice to meetRemind them that you are currently actively performing you, [insert name].) your duties and cannot be distracted at this time, but please C.Explain the situation. (Our client is currently completingcontact our communications department. some underground work to update gas lines. In order toC.Then, call your area supervisor and inform them of your keep them and all motorists and pedestrians safe, weconversation. They will contact the communicationsappreciate your patience as we allow traffic to safely pass.) department directly.For easy reference on how to handle any type of unauthorized visitor situation, take note of the quick tips below: DOsDONTsBe friendly & respective Be aggressive and rudeContact your area supervisor to report Approach a visitor that is not inthe unannounced visitor your work zoneContinue focusing on your job Distract yourself or others fromand responsibilities the job at handPOTENTIAL CLIENTHave someone visit your site that is looking to use our services? Stick to the tips above anddirect them to call the phone number on our truck. DE-ESCALATION|9'