EMPLOYEE SPOTLIGHT | 7 Who do you admire most? My mother, Patricia, has passed away, but I really admired her. She was so well-rounded and could intelligently speak on anything. She put the love of reading and learning in me. I also admire Ben Johnson, Assistant Manager of Quality for Flagger Force’s Virginia market. I consider Ben a role model. Whenever I have a question or seek career advice, he always takes the time to give me the best counsel. What was the best piece of advice you were ever given? “You are responsible for the effort, not the outcome.” A friend of mine told me that, and I’ve taken it to heart and try to pass it on now, too. When you get down to it, the only thing you control is your effort. Can you describe yourself in one word? Reliable—I hope people see me as reliable. If they need something done, they know they can call and count on me. MORE ABOUT MARK