Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 126 | A DAY IN THE LIFE A Day in the life: operation specialists Every day, there is a puzzle to assemble at Flagger Force, and it’s arguably one of the world’s most challenging puzzles. The pieces consist of jobs, people, and equipment that are continuously moving and changing. Before the regular workday starts, clients are placing orders and our field employees are receiving assignments, and it is up to our Operations Specialists to make the best possible matches between the two. Our clients expect us to respond to their job needs quickly and accurately. Changes in weather and site conditions can rapidly transform a client’s traffic control needs – sometimes after the work is scheduled. Luckily, our team of over 40 Operations Specialists aim to provide the best service possible to more than 1,500 clients across the Mid-Atlantic: on time, professionally, and with a passion. When our field crews and Operation Specialists maintain a high level of communication, coordination, and focus around the changing needs of the workday, it keeps our company growing. It’s a massive team effort, and the better we perform the more job opportunities come back in from our clients. Specialists are actively working on our “puzzle” 24 hours a day to provide our clients with safe, quality work zones. Our specialists are divided into three roles: Employee Specialist, Client Specialist, or Overnight Operations Specialist, and their jobs are never complete. To shed more light on the critical role our Operation Specialists play in making this all happen, we asked some of them to share a typical day at work. A: Keshia Leblanc - BAL B: (left to right) Kristen Shuler, Carrie Oeohsle, Dayna Kahl, Tina Chasnov, Kristy Barnett, and Megan Cancelliere - KOP C: Brittany Crenoma - BAL D: Ben Hollingshead - HBG E: Amanda Bell - HBG F: Gina Bush-Llonso - HBG G: Alisha Powe - BAL H: Bill Seagrist - HBG Employee Specialists Employee Specialists, also known as Point of Contacts (POCs) for field employees, work to resolve concerns that may arise in the field. As our mobile app technology is now managing most of the job confirmations, the POCs are able focus more of their efforts in a dispatch function to ensure the best possible match between field crews and job opportunities for the week. The pace of our work requires that each call or meeting is prioritized and handled quickly and efficiently. “It is hard to sum up what we do daily, as we deal with all kinds of needs,” said Carrie Oechsle, an Employee Specialist from the King of Prussia facility. “Our most important task is to pair our field employees with the best possible job opportunities each day. It is a team effort among the Employee Specialists and the Client Specialists to effectively manage our dispatching capability.” A B C E F G H D